Terms of Service

Effective Date: 1 Oct 2025

Effective Version

1. Introduction and Agreement

These Terms of Service (“Terms”) form a legally binding agreement between you (“Client”, “Passenger”, or “You”) and MANGO TECH ASIA PTE. LTD, doing business as MangoTaxi (“Company”, “we”, “us”, “our”).

Company details: Registered in Singapore under VAT no. 202338768K.
Registered office: 10 Anson Road, #33-10, Suite C International Plaza, Singapore 079903.
Website: https://mangotaxi.asia (the “Site”).
Contact: support@mangotaxi.asia | (+855) 888021888.

MangoTaxi operates an online booking platform that connects passengers with trusted, licensed Transporters (drivers and vehicle operators) and other approved Service Partners (such as guides, activity hosts, or providers of tours and experiences). Our services include airport transfers, long-distance transfers, hourly hire, intercity transfers, guided tours, and water transport. We do not own or operate vehicles directly; instead, we act as an intermediary, facilitating bookings, communication, and support between Clients and Service Partners.

By accessing or using our Site and Services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not accept them, you must refrain from using our Services.

The Services are intended for individuals who are at least 18 years old and legally capable of entering into a binding agreement. By making a booking, you confirm that you meet these requirements. If you make a booking on behalf of others, you represent that you are authorized to do so and that all passengers, including minors, meet the applicable eligibility requirements. Children under the age of 18 may only travel when accompanied by their parent or legal guardian.

1.1 Key Definitions

For the purposes of these Terms, the following definitions apply:

Client (also referred to as “Passenger” or “You”) — any person or entity using the MangoTaxi Platform to book or inquire about transportation, tour, or related services.
Trip (also referred to as “Booking”) — a confirmed service reservation created through the Platform, including all details such as route, vehicle type, date, time, and pricing.
Transporter — a licensed driver or vehicle operator providing transportation services booked through the MangoTaxi Platform.
Service Partner — an approved third-party provider offering additional services such as tours, guiding, photography, activities, or water transport.
Platform — the MangoTaxi online system available at https://mangotaxi.asia, through which Clients can submit bookings, manage Trips, and communicate with Support.
Support Team — MangoTaxi’s operational staff responsible for assisting Clients with reservations, changes, payments, and communication with Service Partners.
Terms — this Terms of Service document, together with all incorporated policies (including the Booking Policy, Privacy Policy, and Cookie Policy).

2. Scope, Platform Role & Booking Flow

2.1 Scope of Terms

These Terms apply to your access and use of the MangoTaxi Site and Platform, and to all services that can be searched, booked, or otherwise arranged through MangoTaxi. The Services currently include, but are not limited to:

Private Transfers: point-to-point rides between airports, ports, train/bus stations, hotels, residences, or other specified locations.
Hourly Car Hire with Driver: private vehicles available for flexible itineraries within a specified number of hours and within a defined service area or territory.
Long-Distance and Cross-Border Transfers: intercity and intercountry rides, subject to applicable border and visa requirements.
Guided Tours and Experiences: excursions, sightseeing rides, photography sessions, cultural classes, shows, and other activities provided by our Service Partners.
Water Transport: private boat, yacht and speedboat services where available.
Private Air Transport: chartered flights and other aerial services through licensed aviation partners.

MangoTaxi provides these services exclusively as an intermediary. We connect Clients with independent providers (“Transporters” for ground and water vehicles, “Service Partners” for tours, experiences, and air transport). MangoTaxi does not itself own vehicles, aircraft, or vessels and does not directly provide transportation or tour services.

The contractual relationship for the execution of the booked service is established solely between the Client and the relevant Service Partner. MangoTaxi facilitates the booking process, payment handling, and customer support but does not assume the role of carrier or operator.

Please note: The Booking Policy — which sets out rules on payments, fees, waiting times, cancellations, refunds, and related conditions — is an integral part of these Terms and is published separately as the “Booking Policy.” By using MangoTaxi Services, you agree to be bound by both these Terms and the Booking Policy.

2.2 Platform Role

MangoTaxi acts as an intermediary coordination platform that facilitates travel services between Clients and independent licensed partners (“Transporters” and “Service Partners”). While MangoTaxi does not itself operate transportation or experience services, it provides essential coordination, quality assurance, and customer support functions to ensure that each booking is arranged and executed with reliability and professionalism.

In particular, MangoTaxi:

assists Clients in defining or optimizing their travel routes and service requirements;
provides pre-trip consultation and continuous informational support before and during the journey;
carefully selects and maintains a network of verified, licensed, and well-rated Transporters and Service Partners;
sets operational and service-quality requirements (Requirements & Compliance) that Partners must meet in order to accept bookings via the Platform;
assigns a suitable Partner to each confirmed booking and communicates all relevant details to both parties;
supports and mediates communication between Clients and Partners whenever needed, including during service execution or in case of unexpected events.

MangoTaxi’s role is therefore to ensure transparency, coordination, and service compliance on behalf of Clients, while the actual performance of transportation or experience services remains the sole responsibility of the assigned Partner.
Once a Partner has been designated for your booking and the driver or guide details have been provided to you, a direct contractual relationship is established between you and the assigned Service Partner, who becomes responsible for the performance of the booked service.

2.3 Booking Flow

The booking and pricing process on the MangoTaxi Platform can occur in two different ways: through a Price Request (when no price is displayed on the website) or through a direct Booking (when the price is available online).

2.3.1 Price Request Flow

When a service does not have an available rate on the Platform, Clients may submit a Price Request via the online form.

Upon receipt of the request, the Client will receive an automatic email confirmation acknowledging that MangoTaxi has received the inquiry.
The Support Team will review the request, verify route feasibility, and contact the Client with a proposed price, vehicle options, and service terms (if available).

Once the Client confirms acceptance of the proposed fare and service details, MangoTaxi Support will create a provisional booking on behalf of the Client.
The Client will then receive an email confirmation with Pending status and a link to their personal account on the Platform, where they can review booking details and proceed according to these Terms.

2.3.2 Online Booking Flow

1️⃣ Booking Submission (“Pending” Status)

When a Client submits a booking directly through the Platform, MangoTaxi acknowledges receipt and records it as Pending.
At this stage, the booking is under preliminary review only — MangoTaxi does not yet confirm service availability or guarantee execution. The request is evaluated for operational feasibility, including route availability, Partner coverage, vehicle category, and any special requirements.

If the booking has been initiated via email, WhatsApp, or Telegram, MangoTaxi Support may create a preliminary booking on behalf of the Client.
In such cases, the Client receives an email with Pending status and a link to access their personal account on the Platform.

To proceed, the Client must log in using the email provided to Support, review all booking details, and confirm acceptance of these Terms and Conditions.
Only after this confirmation and the change of status to Accepted does MangoTaxi begin formal processing of the booking, and no obligations arise prior to that point.

2️⃣ Internal Review and Acceptance (“Accepted”)

Once MangoTaxi verifies that the requested service can be arranged, the booking is marked as Accepted.
The Client is then required to complete payment according to the applicable fare type and payment option, as described in the Booking Policy.

By accepting the booking, MangoTaxi commits to organizing the requested service under the agreed conditions.
However, this confirmation does not yet constitute a contractual relationship between the Client and any specific Service Partner.

The Client is obligated to complete payment within the time frame specified for the selected fare and payment method. Failure to do so may result in automatic cancellation of the booking.

3️⃣ Partner Assignment (“Driver Assigned”)
Prior to the scheduled service, MangoTaxi assigns the booking to a verified Transporter or Service Partner.
For bookings made well in advance, assignment typically occurs on the evening before or the morning of the scheduled trip.
For same-day bookings, assignment is made as soon as an available Partner is confirmed.

Once the assignment is completed, MangoTaxi will send the Client an email titled “Driver Assigned” containing the details of the driver or guide.
At that point, a direct contractual relationship is established between the Client and the designated Service Partner, who becomes solely responsible for performing the booked service.

4️⃣ Meeting the Driver
The driver will meet the Client at the designated pick-up location stated in the booking confirmation.
For airport and port transfers, drivers will hold a visible nameplate with the Client’s name for easy identification.
If the Client cannot locate the driver, they must attempt to contact the driver directly using the provided contact details.
If the driver cannot be reached, the Client should immediately contact MangoTaxi Support for assistance in locating the driver or arranging an alternative solution.

5️⃣ Trip Completion
After the trip is completed, the booking status will be updated to Completed.
MangoTaxi Support may contact the Client to confirm that the service was successfully fulfilled and to collect feedback for service quality improvement.

6️⃣ Cancellations
Clients who wish to cancel a booking must contact MangoTaxi Support via email, WhatsApp, or Telegram (as listed in the Introduction) or submit a cancellation request via their personal account on the Platform.
Eligible refunds are processed within five (5) business days, in accordance with the Booking Policy and the refund conditions accepted at the time of reservation.

7️⃣ Changes to Bookings
If the Client wishes to modify any booking details, they must contact MangoTaxi Support or submit a change request through their personal account.
Once a modification request is submitted, the booking may temporarily revert to Pending status while the changes are reviewed.
If the requested modifications are feasible, Support will update the booking and issue a new confirmation email.
Any fare difference resulting from such changes will be communicated to the Client before the modification is finalized.

8️⃣ Booking Failure and Unfulfilled Services
A booking may fail or remain unfulfilled due to several circumstances, including but not limited to:

Client No-Show: If the Client fails to appear at the designated pick-up location within the complimentary waiting time (90 minutes for airports and ports, or 60 minutes for city locations, unless otherwise agreed), the driver will record proof of presence and then depart. In such cases, the booking is marked as Failed with the note “No-Show”, and the payment is non-refundable.
Force Majeure: In the event of extraordinary circumstances beyond the control of MangoTaxi or its Partners (e.g., severe weather, natural disasters, strikes, or other acts of God), the booking may be cancelled without liability. Evidence of such circumstances will be provided by the Partner upon request.

3. Description of Services

3.1 Service Categories

MangoTaxi offers several types of services (“Service Categories”) available through the Platform:

1️⃣ Distance-Based Transfers (A → B)
Private transportation between two fixed points — such as airport / port / station ↔ address or city ↔ city routes.
This category includes intercity and cross-border trips. Clients are solely responsible for any required travel documents, entry permits, or visas at border crossings.

2️⃣ Hourly Hire
Private car rental with a professional driver for a defined number of hours and within a designated service area or territory.
The service area is specified during booking and may vary depending on the country or city.

3️⃣ Flat-Rate Transportation
Transportation provided according to a predefined itinerary or route — including:

fixed sightseeing routes or tours,
private speedboat or yacht transfers following specific itineraries,
private charter flights or air-taxi transfers organized upon request.

3.2 Extras and Add-On Services

In addition to core transportation, Clients may request optional extras and additional services (“Extras”) during the booking process or via Support, including but not limited to:

English-speaking or multilingual drivers
Licensed tour guides
Professional photosessions during tours
Drinking water and other beverages
Welcome service with flowers
Sightseeing stopovers
Custom stopovers on the way
Child seats
Additional transportation by the hour
Pet transportaion
On-board Wi-Fi (where available)

Charges for Extras are applied separately unless explicitly included in the Trip details.

3.3 What’s Included / Not Included

Each Service Category includes standard components as part of the fare and excludes certain items unless otherwise specified.

Distance-Based Trips (A → B):
Included: Private vehicle, fuel, driver’s labor cost, tolls, and parking fees.
Not included: Any Extras listed in Section 2.5, entrance tickets to attractions, meals, or accommodation unless expressly agreed and stated in the Trip confirmation.

Hourly Hire:
Included: Private vehicle, fuel, driver’s labor cost, tolls, and parking fees within the service area defined at booking.
Not included: Any Extras listed in Section 2.5, entrance tickets, meals, or accommodation unless agreed and stated in the Trip confirmation.

Flat-Rate Services:
Included: Transportation by private vehicle (or vessel / aircraft) along the specified itinerary, including fuel, driver’s labor cost, tolls, and parking fees, limited by the booked duration or route.
Not included: Any Extras listed in Section 2.5, entrance tickets, meals, or accommodation unless agreed and stated in the Trip confirmation.

3.4 Vehicle Classes & Replacement Policy

MangoTaxi offers several vehicle classes, each defined by passenger and luggage capacity as displayed on the Platform.

Economy Class
Capacity: up to 4 passengers and 3 luggage pieces.
Typical vehicles: Standard sedan.

Comfort Class
Capacity: up to 4 passengers and 4 luggage pieces.
Typical vehicles: Mid-size sedans or SUVs.

MPV Compact / MPV Comfort
Capacity: up to 4–5 passengers and 3–5 luggage pieces.
Typical vehicles: Toyota Innova, or similar.

Business Class
Capacity: up to 3–4 passengers and 3 luggage pieces.
Typical vehicles: Executive sedans (e.g., BMW 5 Series, Mercedes E-Class).

Business Class Van
Capacity: up to 5 passengers and 5 luggage pieces.
Typical vehicles: Premium minivans or executive MPVs.

Minivan Compact / Minivan Comfort
Capacity: up to 7–10 passengers and 4–7 luggage pieces.
Typical vehicles: Hyundai H1.

Large Minivan Compact / Large Minivan Comfort
Capacity: up to 10–12 passengers and 4–10 luggage pieces.
Typical vehicles: Toyota Hiace.

Minibus Compact / Minibus Comfort
Capacity: up to 8–12 passengers and 8–10 luggage pieces.
Typical vehicles: Ford Transit, Hyundai H350.

Bus / Coach
Capacity: up to 24–30 passengers and 24–30 luggage pieces.
Typical vehicles: Tourist bus or coach.

Premium Class / Premium Van
Capacity: up to 3–5 passengers and 3–5 luggage pieces.
Typical vehicles: Toyota Alphard.

Vehicle Replacement Policy

In some cases where the originally booked vehicle is unavailable, MangoTaxi or the assigned Service Partner may provide a replacement vehicle according to the following rules:

✅ Replacement with a higher class or greater capacity (passengers or luggage) may occur automatically at no additional cost to the Client.
✅ Replacement with slightly lower capacity is permissible only if it still safely accommodates the number of passengers and luggage indicated in the booking.
✅ Economy Class vehicles may be replaced by any higher category.
✅ Comfort Class may be replaced by any Comfort Minivan, Business, or Premium class vehicle.
✅ MPV Class may be replaced by Comfort SUV, Minivan Comfort, or Business-class Van.
✅ Minivan (Compact / Comfort) may be replaced by another Minivan of the same or higher level.
✅ Business Class may be replaced by Premium Class.
✅ Business Class Van may be replaced by Premium Class Van.
🚫 Premium Class and Premium Van Class vehicles cannot be replaced without prior Client consent.

3.5 Luggage Standards and Allowance

Each vehicle class includes a standard luggage capacity which must be respected to ensure safety and comfort.
Unless otherwise specified, one standard piece of luggage refers to a suitcase or bag not exceeding 158 cm (63 inches) in total dimensions (sum of length + width + height) and 23 kg (50 lbs) in weight.

Additional or oversized items (e.g., sports equipment, strollers, musical instruments, wheelchairs, or pet carriers) must be declared at the time of booking so that a suitable vehicle can be assigned.
Failure to declare such items in advance may result in the driver’s refusal to provide service if the load cannot be safely or legally transported.

Small handbags, backpacks, and personal items that fit under the seat or on your lap are not counted toward the main luggage limit.

If you expect to travel with extra or bulky items (such as bicycles, surfboards, large boxes, etc.), please inform MangoTaxi Support before your trip.
Additional charges or a vehicle upgrade may apply depending on space and handling requirements.

3.6 Non-Standard and Oversized Cargo

MangoTaxi and its Service Partners may accept the transportation of non-standard, bulky, or oversized cargo, as well as personal moving loads (multiple boxes, bags, or miscellaneous personal items).

Such services must be requested and approved in advance through MangoTaxi Support.
Clients are required to provide detailed information about the nature, dimensions, and approximate weight of the cargo to ensure that an appropriate vehicle is assigned.

Oversized or irregular loads may require:

Use of a larger vehicle class (e.g., Minivan, Minibus, or Cargo Van);
Adjustment of the trip fare to reflect additional space or handling requirements;
Longer loading/unloading times, which must be agreed upon before the trip.

The driver or Service Partner reserves the right to refuse transportation of cargo that was not declared in advance or that may:

Compromise passenger safety or comfort;
Damage the vehicle interior;
Violate local traffic or customs regulations (in case of cross-border transfers).

MangoTaxi will make reasonable efforts to accommodate such transportation requests whenever possible, provided that prior approval and the necessary arrangements have been confirmed by Support.

3.7 Prohibited Items and Service Limitations

MangoTaxi and its Service Partners strictly prohibit the transportation of certain items and materials that may pose a risk to safety, legality, or comfort of passengers and drivers.
The following are not permitted on board any vehicle:

Weapons, firearms, or ammunition;
Explosives, flammable, or hazardous materials;
Illegal drugs or substances;
Items with strong or unpleasant odors;
Live animals, unless prior approval has been granted by Support (e.g., pets in carriers);
Goods that violate customs or import/export regulations in cross-border transfers.

Drivers and Service Partners have the right to refuse service or cancel a trip if any such items are discovered prior to or during the ride. In such cases, the fare is non-refundable.

3.8 Nature of Services

MangoTaxi operates exclusively as a private passenger transportation and travel experience service.
Accordingly:

We do not provide cargo-only delivery services or transport of unaccompanied goods;
All trips must include at least one passenger;
We do not facilitate shared rides or carpooling services;
We do not offer vehicle rental without a driver.

All services are provided on a private-use basis only, and intended for personal, leisure, or business travel under individual bookings made through the MangoTaxi Platform.

4. Liability

4.1 Partner Insurance and Responsibility

All Transporters and Service Partners operating via the MangoTaxi Platform are required to maintain valid insurance as required by applicable law in the place of service, including passenger and third-party liability insurance or equivalent coverage.

MangoTaxi demands and relies on Partners’ contractual obligation to comply with these insurance requirements and to maintain appropriate coverage for their vehicles and passengers.

MangoTaxi does not own or operate vehicles, vessels, or aircraft and does not provide transport or tour services. It is not a carrier, organizer, or insurer and does not provide personal, medical, baggage, travel, or cancellation insurance to Clients.

4.2 Client Responsibility and Personal Insurance

Clients are solely responsible for ensuring compliance with all visa, customs, and border-crossing regulations, as well as for providing accurate travel information during booking. Clients are encouraged to hold appropriate personal travel insurance covering medical expenses, trip cancellation or interruption, accidents, and loss or damage of luggage or personal belongings.

4.3 Property, Safety, and Conduct

4.3.1 Personal Property & Lost Items

Personal belongings, valuables, and fragile items travel at the Client’s own risk. MangoTaxi and Service Partners are not liable for loss, theft, or damage to personal effects unless liability is mandatory under applicable law.

If an item is left behind, MangoTaxi may assist with Lost & Found on a best-efforts basis; recovery or delivery of items (if found) may incur reasonable courier/handling costs payable by the Client.

4.3.2 Safety Requirements & Capacity Limits

Clients must comply with all safety rules and legal requirements, including wearing seatbelts and using child restraints/booster seats where required.

Requests for child seats must be made in advance during booking;

Passenger and luggage capacity limits published for each vehicle class must be respected. Unsecured, oversized, or excess luggage that cannot be safely or legally carried may be refused or require a vehicle upgrade and extra charges.

Drivers may decline to operate a Trip if, in their reasonable judgment, safety or legal compliance would be compromised.

4.3.3 Client Conduct

Smoking or vaping inside vehicles/vessels/aircraft is prohibited.

Open alcohol consumption, illegal substances, or possession of prohibited items is not allowed.

Abusive, threatening, or harassing behavior toward drivers, guides, or other passengers is strictly prohibited.

Partners may immediately terminate the Trip (without refund) if Client conduct creates safety risks, violates law, or materially disrupts service.

4.3.4 Service Refusal or Termination

A Partner may refuse to start or may terminate a Trip, without refund, where: (a) safety or legal compliance is at risk (e.g., capacity exceeded, lack of child seat, prohibited items); (b) Client intoxication or misconduct is apparent; or (c) the Client refuses reasonable instructions intended to ensure safety.

Where feasible, MangoTaxi will assist with alternative arrangements; any additional costs are the Client’s responsibility unless mandated otherwise by law.

4.3.5 Damage, Soiling, and Extraordinary Cleaning

If the vehicle/vessel/aircraft is damaged or requires extraordinary cleaning due to the acts or omissions of the Client or their party (e.g., spills, stains, sand/mud intrusion, smoking, vomiting, broken fittings), the Partner may charge reasonable fees for repair, cleaning, and any related downtime.

The Client authorizes MangoTaxi, as payment facilitator, to process such amounts on the Partner’s behalf using the payment method associated with the Trip. Supporting documentation (photos/receipts) will be provided upon request.

Clients may dispute such charges by contacting Support promptly with relevant evidence; unresolved disputes are handled under the “Dispute Resolution and Governing Law” section.

4.4 Platform Responsibility and Direct Agreements

MangoTaxi provides customer support, payment coordination, and service oversight only for bookings made and confirmed through the official MangoTaxi Platform or authorized Support channels.

We are not responsible for any verbal or private agreements made directly between Clients and drivers or Service Partners outside the Platform.
This includes additional rides, detours, waiting time, private arrangements, or price negotiations that were not confirmed through MangoTaxi Support.

Any issues or disputes arising from such private arrangements shall be resolved directly between the Client and the individual driver or provider.

4.5 Limitation of Liability

To the fullest extent permitted by applicable law, MangoTaxi’s total aggregate liability arising from or in connection with a booked service shall not exceed the amount actually paid by the Client for that service.

MangoTaxi shall not be liable for indirect, incidental, or consequential damages, including delay, missed connections, loss of enjoyment, or business loss.

5. Force Majeure

5.1 Definition

Neither MangoTaxi, the Client, nor any Service Partner shall be liable for any delay, failure, or non-performance of their obligations under these Terms if such performance is prevented or hindered by events beyond reasonable control (“Force Majeure Events”).
Such events include, but are not limited to: natural disasters (earthquakes, floods, storms), fires, epidemics or pandemics, strikes, labor disputes, acts of terrorism, wars, civil unrest, government restrictions or border closures, transportation suspensions, sudden road or port closures, communication failures, power outages, and other unforeseeable events outside the reasonable control of the affected party.

5.2 Notification and Duty to Mitigate

The party affected by a Force Majeure Event shall notify the other party as soon as reasonably possible and shall make all commercially reasonable efforts to mitigate its effects and resume normal performance once conditions permit.
If MangoTaxi is notified of such an event affecting a booked service (e.g. road closure, ferry cancellation, flood, or accident), the Client will be informed promptly and offered the most appropriate alternative available at that time.

5.3 Suspension of Obligations

During a Force Majeure Event, the obligations of the affected party shall be suspended to the extent of the impact.
The performance period may be reasonably extended without penalties or refund obligations, unless otherwise required by applicable law.

5.4 Cancellations and Refunds

If a booked service must be cancelled due to a Force Majeure Event that renders performance impossible (e.g. border closure, severe weather, natural disaster, or government order), MangoTaxi will attempt to assist the Client with alternative arrangements where possible.
If no alternative can be provided, the booking will be cancelled without fault of either party, and a refund may be processed in accordance with the Booking Policy.

5.5 Limitation of Liability

MangoTaxi shall not be responsible for indirect losses, missed flights or connections, additional expenses, or consequential damages arising from Force Majeure Events.
The Client agrees that such circumstances constitute lawful grounds for temporary service interruption or modification.

5.6 Examples of Force Majeure Application

For clarity, the following situations are considered Force Majeure Events under these Terms:

Sudden airport or port closures due to typhoon, flood, or government security order;
Suspension of ferry or speedboat operations due to weather warnings;
Border crossings closed for security reasons or national holidays without prior notice;
Landslides, bridge collapses, or road closures caused by heavy rainfall or construction;
Local civil disturbances, protests, or transport strikes blocking access to pickup points.

In such cases, MangoTaxi and its Partners will make best efforts to re-schedule the Trip or provide a reasonable alternative, but cannot guarantee timely service or compensation beyond the scope of the Booking Policy.

6. Intellectual Property

6.1 Ownership of Content

All materials available through the MangoTaxi Platform — including but not limited to text, images, graphics, logos, icons, software, layout, database structure, vehicle photos, service descriptions, and other creative elements — are the exclusive property of MANGO TECH ASIA PTE. LTD or its licensors and partners.
All such materials are protected by international copyright, trademark, and intellectual property laws.

6.2 Use Restrictions

Clients and third parties are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for the purpose of browsing, requesting, and booking transportation or related services.
It is strictly prohibited to:

copy, reproduce, or distribute Platform content (including vehicle images and service texts) without prior written authorization;
use data mining, scraping, or automated tools to extract content or pricing data;
reverse-engineer, decompile, or modify any part of the Platform’s software or design;
use MangoTaxi materials for commercial purposes or to create competing products or services.

Any unauthorized use may result in suspension of access and legal action.

6.3 Brand Elements and Trademarks

“MangoTaxi,” the MangoTaxi logo, brand colors, product names, and any associated visual identity are registered or pending trademarks of MANGO TECH ASIA PTE. LTD.
All other trademarks, logos, and brand names displayed on the Platform belong to their respective owners and are used with permission or under fair-use principles.
Use of MangoTaxi branding without prior written consent is strictly prohibited.

6.4 Partner and Third-Party Content

Certain photos, route descriptions, or local experience listings may include materials submitted by Service Partners or licensed third-party providers.
By submitting such content, Partners grant MangoTaxi a worldwide, royalty-free, perpetual, and non-exclusive right to use, reproduce, adapt, translate, and display such content for marketing, operational, and informational purposes within the Platform and associated digital channels.
MangoTaxi reserves the right to edit or remove third-party content that violates these Terms or applicable law.

6.5 Violations and Enforcement

Any suspected violation of MangoTaxi’s intellectual property rights may be reported to support@mangotaxi.asia with supporting documentation.
MangoTaxi reserves the right to restrict, suspend, or terminate Platform access for users or Partners found to have infringed copyrights, trademarks, or other intellectual property rights.
Repeated infringement or unlawful use may result in permanent removal from the Platform and potential legal proceedings.

7. Privacy and Data Protection

MangoTaxi values your privacy and processes personal data in accordance with applicable data protection laws.
The collection, use, and storage of your personal information are governed by the MangoTaxi Privacy Policy, which you can review — and adjust your privacy preferences — via the link in the footer of our website.

By using the Platform, you acknowledge and agree to the data practices described in the Privacy Policy.
The Privacy Policy is maintained and updated independently of these Terms to reflect changes in technology, legal requirements, or operational needs.
Your continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.

8. Dispute Resolution and Governing Law

8.1 Good Faith and Informal Resolution

MangoTaxi encourages Clients and Partners to resolve any misunderstandings or service issues through open communication and good faith negotiation before initiating formal claims.
Clients are advised to contact MangoTaxi Support at support@mangotaxi.asia with a clear description of the issue and relevant documentation (e.g. booking ID, date, evidence).
Our Support Team will review and respond in a reasonable time frame, typically within 7 business days.

8.2 Escalation and Mediation

If a satisfactory resolution cannot be reached through Support, either party may request written mediation before resorting to legal action.
MangoTaxi may suggest an independent mediator or authorized consumer protection agency to facilitate resolution where applicable.

8.3 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict-of-law principles.
Any disputes, claims, or proceedings arising out of or relating to these Terms or the use of MangoTaxi Services shall be submitted to the exclusive jurisdiction of the courts of Singapore.
Notwithstanding the foregoing, MangoTaxi reserves the right to initiate proceedings in any jurisdiction where the Client or Partner operates or where the breach occurred.

8.4 Claims and Limitation Period

Any claim or complaint arising under these Terms must be submitted in writing within 30 days from the date of the Trip or alleged incident.
Claims submitted after this period may be disregarded, unless prohibited by applicable law.

8.5 Translation and Interpretation

These Terms may be provided in multiple languages for convenience.
In case of discrepancy or conflict between language versions, the English version shall prevail and be considered the legally binding text.

9. Changes to Terms / Versioning

9.1 Right to Modify

MangoTaxi reserves the right to amend, update, or revise these Terms of Service at any time to reflect operational, legal, or regulatory changes, or to improve clarity and user experience.
All modifications are published on the official MangoTaxi website and take effect on the date specified as the Effective Date, unless otherwise stated.

9.2 Effective Version and Archived Terms

Each version of these Terms is clearly identified by an Effective Date and an Expiry Date (or “Valid Until” date, if replaced by a newer version).
All previous versions of the Terms remain publicly accessible on the MangoTaxi website and can be reviewed via the links provided beneath this document.

9.3 Applicable Version

All bookings and transactions are governed by the version of the Terms that was in effect at the time the booking was confirmed.
That version continues to apply to the booking, even if later revisions of the Terms are published before the trip date.

9.4 Acceptance of Updated Terms

If a Client wishes to make a new booking after the Terms have been updated, they must review and accept the most recent version before completing the reservation.
Failure to accept the latest Terms will prevent the Client from finalizing any new booking or payment through the Platform.

9.5 Continued Use as Consent

By continuing to use the MangoTaxi website, mobile interface, or communication channels after the publication of a new Effective Version, you acknowledge and agree to the updated Terms, even if no new booking is made.

10. Severability and Entire Agreement

10.1 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed modified to the extent necessary to make it valid and enforceable.
If modification is not possible, the invalid portion shall be deemed severed, and the remaining provisions shall continue in full force and effect.

10.2 No Waiver

Failure or delay by MangoTaxi to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision, nor affect its enforceability in the future.

10.3 Entire Agreement

These Terms, together with the Booking Policy, Privacy Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between the Client and MANGO TECH ASIA PTE. LTD regarding the use of the MangoTaxi Platform and Services.
They supersede all prior communications, understandings, or agreements (whether oral or written) relating to the same subject matter.

10.4 Contact

For any inquiries or legal correspondence concerning these Terms, please contact:
Email: support@mangotaxi.asia
Phone: (+855) 888021888
Registered office: 10 Anson Road, #33-10, Suite C International Plaza, Singapore 079903